Please make sure you are using an updated browser and have reliable internet. Streaming - particularly in high quality, does require a fast, stable connection.
IF the image stutters:
Your internet may not be fast enough. Click the HD button the video and select a lower resolution (desktop only). The lower a number, the bigger the chance of fluent playback.
IF there is no sound:
Your sound settings may be off. Make sure that your device has sound turned on AND that sound is turned on, on the video itself. Find the loud speakers icon by hovering your mouse on the video.
IF there is no video feed:
Some browsers prohibit auto-play of videos. Force-refresh your browser, if you believe the show should have started, but you are not seeing anything. This is done by pressing CMD+R on mac or by pressing CTRL+F5 on a pc.
If you continue to experience problems, consider enjoying your talks via the free app: